Terms of Service
These Terms of Service (“Terms”) govern your use of the QuickIntake platform, including any AI-powered chat widgets, the quickintake.co website, and any related services (collectively, the “Service”) provided by Quick Intake, LLC (“QuickIntake,” “we,” “us,” or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- Client means a business or individual that has entered into a service agreement with QuickIntake to deploy our AI chat tools.
- End User means any person who interacts with a QuickIntake-powered chat widget deployed by a Client.
- Platform means the QuickIntake software, infrastructure, and AI chat technology.
2. Services Provided
QuickIntake provides AI-powered intake and concierge chat tools for local service businesses. Our Platform allows Clients to:
- Deploy a branded AI chat widget on their own digital channels
- Receive structured lead data from End User conversations
- Receive email notifications of new inquiries
- Access a dashboard to view and manage leads
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice to active Clients.
3. Client Accounts
Clients must provide accurate information when setting up their account. Clients are responsible for maintaining the confidentiality of their login credentials and for all activity under their account. Notify us immediately at phil@quickintake.co if you suspect unauthorized access.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Collect information from End Users under false pretenses
- Transmit malicious code, spam, or deceptive content
- Attempt to reverse-engineer, scrape, or copy the Platform
- Interfere with the security or integrity of the Service
QuickIntake reserves the right to suspend or terminate any Client account that violates these provisions.
5. AI Limitations and Disclaimer
Our chat widgets are powered by large language model AI (currently Anthropic’s Claude). You acknowledge and agree that:
- AI responses may occasionally be inaccurate, incomplete, or inappropriate
- QuickIntake does not guarantee the accuracy of any information provided by the AI
- The AI is not a licensed professional (medical, legal, financial, or otherwise)
- Clients are responsible for reviewing AI-generated content before relying on it
- End Users should be directed to qualified professionals for professional advice
6. Data and Privacy
Our collection and use of data is governed by our Privacy Policy, available at quickintake.co/privacy. By using the Service, you agree to our Privacy Policy.
Clients retain ownership of their customer data (leads, conversations). QuickIntake processes this data on Clients’ behalf to deliver the Service. Clients are responsible for ensuring they have appropriate consent from End Users to collect and use their information.
7. Intellectual Property
QuickIntake retains all rights, title, and interest in and to the Platform, including all software, AI models, interfaces, and underlying technology. These Terms do not grant you any ownership interest in the Platform.
Client-specific content (business names, branding, custom prompts) remains the property of the Client.
8. Payment Terms
Clients on paid plans agree to pay the fees specified in their service agreement. Fees are billed monthly in advance unless otherwise agreed. Failure to pay may result in suspension of service. All fees are non-refundable unless otherwise stated in writing.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUICKINTAKE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
QUICKINTAKE’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO QUICKINTAKE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify and hold harmless QuickIntake and its members, officers, agents, and employees from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
11. Termination
Either party may terminate a Client’s account with 30 days’ written notice. QuickIntake may terminate immediately for material breach, including non-payment or violation of the Acceptable Use section. Upon termination, Client’s access to the Platform will be disabled and data will be retained for 30 days before deletion, unless otherwise required by law.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Chesterfield County, Virginia.
13. Changes to Terms
We may update these Terms at any time. We will notify active Clients by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms?